Need help?
In this section, you can address common questions efficiently.
Security and Privacy FAQ's
2FA provides an extra layer of security by requiring a second authentication step beyond just a password.
Follow these steps:
- Scan the QR code with an authenticator app.
- Enter the 32-digit secret key if manual input is needed.
- Use the generated 6-digit code to complete authentication setup.
If you have backed up your secret key, you can restore it on a new device. Otherwise, you may need to contact support for recovery assistance.
- Click "Check Suspicious Account Activity."
- Change your password immediately.
- Contact customer support for further assistance.
You can contact **HUMB Customer Support** for more assistance. Additional verification may be required.
Your last login details are displayed under "Account Activity." Click **More** for additional login history and security analysis.
Yes, the HUMB platform employs robust security measures. All personal information is encrypted and stored securely, ensuring that your data remains confidential and is handled in compliance with data protection regulations.
KYH FAQ's
"Not Verified" means that your KYH (Know Your Human) verification process has not been completed or approved.
Your KYH status may not be verified due to the following reasons:
- Incomplete or missing documentation.
- Pending approval from the verification team.
- Incorrect or invalid details submitted.
If the issue persists, please contact our customer support for prompt assistance.
Click on the "Apply Now" button and follow the verification steps, which may include providing necessary identification documents or additional details,
No, all fields marked with a red asterisk (*) must be completed before submission.
Your professional profile link can be any reputable source that verifies your credentials as a certified professional. This may include your profile on a recognized healthcare platform or your LinkedIn profile.
KYC FAQ's
KYC, which stands for "Know Your Customer," is a process used to verify the identity of users. It is required to comply with regulatory standards, prevent fraud, and ensure the security and integrity of the HUMB platform.
Acceptable documents typically include government-issued identification such as a passport, driver’s license, or national ID card. The specific requirements may vary based on your region, so please refer to the guidelines provided on the HUMB platform for further details.
The duration of the verification process can vary. It may take anywhere from a few minutes to max 24 hours, depending on the number of requests and the completeness of the submitted information. You will be notified via email once the verification is complete.
If
your verification is rejected, review the feedback provided carefully. Make the
necessary corrections to your information or documentation and resubmit your
application. For further assistance, you can contact HUMB customer support.
The duration of the verification process can vary. It may take anywhere from a few minutes to max 24 hours, depending on the number of requests and the completeness of the submitted information. You will be notified via email once the verification is complete.
For
any difficulties or further questions regarding the KYC process, you can
contact HUMB customer support via the help center on the platform. They are
available to provide guidance and resolve any issues you may encounter.
REFERRAL
The HUMB Referral Program allows users to invite their friends to the platform and earn rewards when they trade. A portion of their trading fees will be credited to the referrer.
You can invite your friends by sharing your unique referral link, which is displayed on the referral page. Click the "Invite Now" button to send it.
Your referral link is available
on the "Referral" page. You can copy and share it with your friends.
The more your referred friends trade, the more you earn. The exact percentage of earnings may depend on HUMB’s referral policy.
No, you can refer as many friends as you want. More referrals mean more potential rewards.
Yes, once your friends register
on HUMB, they can also access their own referral link and start inviting
others.
You can check your earnings and
referral history under the "Referral" or "History" section
in the HUMB platform.
If you have any further questions,
you can check the "Settings" or "Support" section on HUMB
for more details.
The "My Earnings Dashboard" provides an overview of your referral performance, showing the number of referees (both qualified and unqualified), total referrals, and the total rewards earned.
Unqualified referees: Referees who have signed up but haven’t met the requirements to be considered qualified.
Qualified referees: Referees who have met the necessary conditions to be counted towards your rewards.
Referral count: The total number of people you have referred.
Total rewards: The amount of
commission or rewards earned from your referrals.
If all values are zero, it means you haven’t referred anyone yet, or your referees have not yet met the conditions to qualify.
You can check the
"Referral History" section, where all transactions related to your
referrals will be displayed, including date, type, referral user ID, currency,
and commission earned.
This means there are no
recorded referral transactions in your account yet. Try referring people to see
data appear here.
You can select a Start Date and End Date using the date pickers to view referral transactions within a specific time period
Check the referral program's terms and conditions to ensure your referees meet the necessary criteria (such as completing a transaction or fulfilling other requirements).
The "Currency" column
in the referral history will indicate the currency in which your commission is
paid.
MARGIN TRADING
Margin trading allows you to trade with borrowed funds from HUMB, amplifying potential gains or losses. Go to the "Margin" tab under "Trade", select a trading pair, choose your order type, set leverage, and confirm the trade.
Leverage
increases your exposure by borrowing funds. For example, 5x leverage means a
$100 investment can control a $500 position. Gains and losses are magnified.
Margin trading carries high risk. If the market moves against you, losses may exceed your initial investment.
If your margin level falls below the maintenance requirement, your position is automatically closed to prevent further losses.
A limit order in margin trading works the same as in spot trading - A limit order lets you specify the price at which you want to buy or sell. The order will only execute if the market reaches your set price, but with leverage applied.
A
stop-limit order triggers a limit order when the stop price is hit, controlling
the entry or exit point.
Market orders in margin trading execute immediately at the best available price.
A stop-market order becomes a market order when the
stop price is reached.
SPOT TRADING
Spot trading allows users to instantly buy or sell cryptocurrencies at the current market price. Select your preferred trading pair from the "Spot" section on the platform.
Go to the "Trade" tab, select either SPOT or MARGIN whichever suits your need, select a trading pair,
choose your order type (Limit, Market, Stop Limit, or Stop Market), enter
the amount, and confirm the trade.
A limit order lets you specify the price at which you want to buy or sell. The order will only execute if the market reaches your set price.
A
stop-limit order triggers a limit order when the market reaches your stop
price. It’s useful for controlling entry or exit points in volatile markets.
A market order executes immediately at the current market price. It’s best used when order speed is more important than the exact price.
A stop-market order becomes a market order when the stop price is reached, executing immediately at the best available price.
Yes, pending orders can be canceled from the "Orders" section. Executed orders cannot be canceled
If you have any further questions,
you can check the "Settings" or "Support" section on HUMB
for more details.
GENERAL TRADING
Humb offers three main types of trading: Spot Trading, Margin Trading, and Copy Trading. Each caters to different trading styles and risk preferences. Access these features through the web platform at app.humb.io
- Spot Trading: Buy or sell cryptocurrencies instantly at the current market price.
- Margin Trading: Trade with leverage, borrowing funds to increase your position size.
- Copy Trading:
Automatically copy the trades of experienced traders.
Create an account at app.humb.io, complete identity verification, deposit funds, and navigate to the "Trade" section to get started.
Yes,
Humb offers a mobile app available on iOS and Android, providing the same
trading features as the web platform
Account Functions FAQ's
Your email will not be updated until you click the confirmation link sent to your new email.
You need to contact **HUMB Customer Support** for assistance. Additional verification may be required.
- Click "Check Suspicious Account Activity."
- Change your password immediately.
- Contact customer support for further assistance.
You can contact **HUMB Customer Support** for more assistance. Additional verification may be required.
HUMB Wallet
To deposit funds, follow these steps:
Select your currency (e.g., EUR).
Use the provided bank account details to make a transfer.
Enter the transaction number and amount in the respective fields.
Upload a bank transfer receipt as proof of the transaction.
Click the "Deposit" button to complete the process.
The transaction number is a unique reference number provided by your bank after you complete a transfer. It can be found in your bank statement or transaction confirmation receipt.
Ensure all details are correct before submitting. If an error occurs, contact customer support immediately for assistance.
The deposit button is only enabled once all required fields (Transaction Number, Amount, and Proof of Transaction) are filled correctly.
Withdrawal requests remain in a pending state until approved by the HUMB admin team. The processing time may vary depending on the volume of requests but is generally completed within a few hours.
If your withdrawal request is pending, it may be due to:
- Ongoing admin approval.
- Verification issues with your VOLET email.
- Reaching the daily withdrawal limit.
If your withdrawal is pending for an extended period, contact Humb support for assistance.
Before confirming your withdrawal, you will see the fee charged on the withdrawal amount. Fees may vary based on the currency and transaction size. Always review the fee before proceeding.
Each withdrawal method has predefined minimum and maximum limits. These are displayed on the withdrawal page before you proceed. Make sure your withdrawal amount falls within the allowed range.
If you enter the wrong VOLET-registered email, your withdrawal will fail. Always double-check your email before submitting your request.
If you don’t receive the OTP:
- Check your spam/junk folder.
- Ensure your VOLET email is correct.
- Wait a few minutes and try again.
- If the issue persists, contact VOLET support.
No, once a withdrawal request is submitted, it cannot be canceled. However, if it remains pending, you may contact Humb support to check if it can be manually revoked.
Your request might be rejected due to:
- Incorrect VOLET email.
- Exceeding withdrawal limits.
- Insufficient balance in your Humb wallet.
- If the issue persists, contact VOLET support.
No, withdrawals can only be made to the VOLET wallet registered under your email ID for security reasons.
- Confirm that the transaction is marked as completed in your Humb account.
- Check your VOLET wallet balance and transaction history.
- If funds are still missing after confirmation, contact VOLET or Humb support for assistance.
- Check your transaction history on VOLET to confirm the status.
- Allow some time for processing; deposits may take a few minutes to reflect.
- Ensure the deposit amount meets the minimum required limit after platform fees.
- If the issue persists, contact HUMB Support with your transaction details.
- Ensure you’re using the correct VOLET account credentials.
- If you forgot your password, reset it using VOLET’s recovery options.
- If your account is locked, contact VOLET support for assistance.
- First, add funds to your VOLET wallet before attempting the transfer to Humb.
- Ensure the deposit meets VOLET’s minimum funding requirement.
- Confirm that your bank or payment method allows transactions with VOLET.
- If using a card, ensure it has sufficient balance and is supported by VOLET.
- Try a different payment method if the issue persists.
- Review the deposit fee details displayed before confirming your transaction.
- If the fee seems incorrect, contact Humb Support with a transaction receipt.
- Manually return to Humb and check your wallet balance.
- Verify the transaction status in VOLET and allow a few minutes for processing.
- If funds are still not credited, contact Humb or VOLET support for assistance.
SWAP feature on HUMB
The
Swap feature allows users to exchange one cryptocurrency for another instantly.
To use it, the crypto being swapped must be available in your Main Wallet.
After logging into your Humb account, you’ll find the Swap button in the header of the page. Click on it to access the swap interface.
No, swapping is a quick and direct exchange of one cryptocurrency for another. Trading involves placing buy/sell orders in the market, while swapping offers an instant conversion.